When you get to a certain size, it’s more important than ever to make sure you have the right management team in place.

I don’t just mean branch managers, but area managers, MDs, Directors, and other leading people that help drive the business forward.

How do you pick them?

Well, I’ve found that, more often than not, they appear when the time is right. I think that’s because a few reasons:

We really emphasis training and development and therefore growth in our company. We are always telling people they can progress if the opportunity is there, and they are, of course, good enough.

Also, as our values are “Be better” we attract the type of talent that do want to progress in the business, so when the opportunity is there, we tend to have the right person already waiting.

Then when you get to the stage that you need, non-customer facing management (Area managers, MDs etc), it comes as another big, but oh-so worthwhile change.

It’s a big mindset to go from the business to being all about you, to now you are playing a small part in it, but that’s the way it must be in order for the business to grow and scale.

You can’t be all things to all people, you have to be hands off, more than ever.

The next stage up from that is other Directors in the business.

One thing is for sure – Make sure that all managers, directors etc are there on merit.

I see so many old, or family run businesses, that have legacy management and director teams that have the management skills of David Brent from “The Office!”

They are there just because “that’s the way it’s always been” – A phrase I never want to hear in any of my businesses.

Everyone needs to pull their weight and be a value add NOT a value drain.

“If you want to go faster go alone, if you want to go further go together”.

What do you think?