I know a lot of people on here carry out valuations and business generate themselves. But do you measure that or (as you are the owner), do you not think you should?

Do you measure but don’t do anything about it? Which, in my opinion, is worse!

As a business owner we need to lead from the front and that includes self-improvement.

If we are asking our team to become better then it’s only fair that we do too, don’t you think?

Or do you think it’s fair we push our team, set targets and KPIs for them but we are somehow immune to all of that? Of course, you don’t!

So how do we measure our performance?

Depends on what you do to be honest. If you are a valuer then not only should you be measuring the amount of MAs, Listing, SSTC and completions, but also the conversion between them.

After all, if you could tweak MAs to listing just say 10% and then listing to SSTC by another 10% then the change to the overall picture would be huge.

Say you have 20 vals a month, 12 listing (60% conv) 8 sales (66% conv) and 6 (75% conv) completions all at a fee of say £2000 is £12,000 pcm. If you increase the conversion from MA to Listing by 10%, it equates to 14, then the listing to sales by 10% (round up to 11) then the completion to 9 that equates to £18,000 and increase of 50%!!

All from doing your job better – You don’t need any more MAs, you are already getting enough as it is, you just need to be better at what you already do.

We focus so much on getting more and more but is what we do good enough?

Can we improve?u